Refund Policy

Refund Policy

At Bloomé Noir, we are committed to providing premium-quality perfumes and ensuring customer satisfaction. Due to the nature of fragrance products, we only accept returns and offer refunds under the conditions outlined below.

Return Eligibility

To be eligible for a return, the following requirements must be met:

  • A return request must be submitted within 3 days of receiving your order.
  • The perfume must be unused, unopened, and sealed in its original packaging.
  • The product must be in its original condition and suitable for resale.
  • A valid proof of purchase or order number must be provided.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, we cannot accept returns or issue refunds for:

  • Perfumes that have been opened, used, or tampered with.
  • Perfumes with broken or removed seals.
  • Discounted, promotional, or clearance items.
  • Products returned in a condition different from how they were delivered.

How to Request a Return

If your order meets the return requirements:

  1. Contact our customer support team within 3 days of receiving your order.
  2. Provide your order number along with a brief explanation of the reason for your return.
  3. If your request is approved, we will provide instructions for returning the perfume.

Please do not return any product without prior approval, as unauthorised returns may not be accepted.

Refund Process

Once we receive and inspect your returned perfume, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.
  • The refund will be issued using the original payment method.
  • Processing times may vary depending on your bank or payment provider.

Shipping Charges

Shipping fees are non-refundable, except in cases where you receive an incorrect, damaged, or defective perfume.

Refunds Will Not Be Issued For

Refunds are not available in the following situations:

  • Change of mind after purchase.
  • Opened, used, or partially used perfume bottles.
  • Perfumes with damaged or missing original packaging or seals.
  • Return requests submitted after the 3-day return period.
  • Products that do not meet the return eligibility requirements.

Damaged or Incorrect Orders

If your perfume arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and arrange an appropriate resolution.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We are always happy to assist you and resolve your concerns as quickly as possible.