Frequently Asked Questions

Shipping & Delivery

Where do you deliver?

We deliver across the entire UAE — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

How long does delivery take?

Standard delivery takes 2–4 business days via Aramex or Emirates Post. You will receive a tracking number via WhatsApp or email once your order is dispatched.

Is delivery free?

Yes! We offer free delivery on all orders across the UAE. No minimum order required.

Cash on Delivery (COD)

How does Cash on Delivery work?

Simply place your order and select “Cash on Delivery” at checkout. You pay the delivery person in cash when your order arrives at your door. No upfront payment, no risk.

Can I pay by card or online?

Yes! We also accept all major credit and debit cards, as well as Tabby and Tamara for Buy Now, Pay Later in easy installments.

Our Fragrances

Are your fragrances original designer products?

No. Our fragrances are inspired by popular designer and luxury scents. They are not affiliated with, endorsed by, or produced by any designer brand. We create our own high-quality fragrance formulations that capture the essence of beloved scent profiles.

Are your products authentic and safe?

Yes. All our fragrances are 100% authentic products from our own brand, tested for quality, safety, and longevity. They are cruelty-free and safe for skin use.

How long do the fragrances last?

Most of our Eau de Parfum (EDP) fragrances last 6–8 hours on skin, with a concentration of 15–20% fragrance oil.

Returns & Exchanges

What is your return policy?

We offer a 7-day exchange window from the date of delivery. If you receive a damaged or incorrect item, contact us immediately via WhatsApp and we will arrange a replacement at no cost.

Can I return a fragrance I don’t like?

Due to hygiene reasons, opened fragrances cannot be returned. However, if you’re unsure about a scent, contact us on WhatsApp before ordering — our team is happy to guide you to the perfect fragrance.

Orders

How do I track my order?

Once your order is dispatched, you’ll receive a tracking link via WhatsApp or email. You can also contact us directly on WhatsApp for a real-time update.

Can I cancel or change my order?

Orders can be cancelled or modified within 2 hours of placement. After that, your order may already be packed and dispatched. Contact us on WhatsApp as soon as possible.